Shipping policy

At TVOFEK, we strive to ensure that your shopping experience is as seamless as possible. Below is an outline of our shipping policy to help guide you through our shipping process.

1. Order Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays. If we experience high volume of orders or there are unexpected delays, processing time may be extended by a few days. You will receive an updated email notification in such cases.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are based on the delivery address, weight, and size of the items in your order.

  • Standard Shipping: Typically arrives within 5-7 business days.

  • Expedited Shipping: Typically arrives within 2-3 business days.

  • International Shipping: Delivery times may vary depending on the country and customs processing. Please allow 7-14 business days for international deliveries.

Please note that delivery times are estimates and may vary based on factors such as shipping carrier delays or weather conditions.

3. Shipping Carriers

We use reputable shipping carriers such as UPS, FedEx, and USPS to deliver your order. We select the best carrier based on your location and the size of your order.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s status through the carrier’s website by entering the tracking number provided.

5. International Shipping

We are pleased to offer international shipping to a wide range of countries. Please note that customs duties and taxes may be charged upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.

For more information on customs policies in your country, please contact your local customs office.

6. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address information. If an error occurs, please contact us immediately to make changes to the address.

7. Lost or Damaged Items

In the unlikely event that your package is lost or damaged during shipping, please contact us within 7 days of receiving your tracking information. We will assist you in filing a claim with the shipping carrier and work to resolve the issue promptly.

8. Returns and Exchanges

For information on returns and exchanges, please visit our Return Policy. If you receive an item that is damaged or defective, we will provide a full refund or replacement upon confirmation.

9. Contact Us

If you have any questions or concerns regarding your order or shipping, feel free to reach out to our customer service team at:

Thank you for shopping with TVOFEK. We value your business and are committed to providing you with the best possible shipping experience!