Warranty Policy

Warranty Coverage

TVOFEK products are covered by warranty services effective from the date of receipt.

  • Wear parts (spray head, handle, counterweight, hose, mounting hardware, etc.):
    1-year limited warranty.
  • Functional parts (cartridge): 5-year limited warranty.

Note: Should any discrepancy exist between this warranty policy and the applicable laws/regulations of the product's country/region of sale, the local legal requirements shall take precedence.

Warranty Excludes

Non-official shop orders (Technical support only; no return or exchange service is provided).

This warranty does not cover damages caused by:

  • Negligence, misuse, abuse, improper installation, carelessness, or accidents.
  • Hard water or mineral deposits, exposure to corrosive materials, or misapplication.
  • Failure to follow the care or installation instructions provided with the product.
  • Unauthorized modification, disassembly, repair, or other alterations.
  • Labor charges or costs of removal and reinstallation.
  • Incidental or consequential damages (e.g., loss of use, delay, property damage).
  • Marine, medical, commercial, or outdoor installations.

TVOFEK accepts no liability for such damages.

Cautions

Do not use abrasive cleaners, including powders, bleach, ammonia, alcohol, or chlorine.
Avoid abrasive cleaning tools such as steel wool, scouring pads, or wire brushes, as they may damage the product's finish.

Warranty Service Application:

You are advised to first contact the customer service team of your original shopping platform to submit a warranty claim.